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IT Solutions and Managed IT Services for Small Business

Your business may not be ‘an IT business,’ but no matter what industry you’re in, from hot dogs to refrigerated shipping, you have to be on top of your IT game as well. In fact, to compete in the same markets as companies with hundreds of employees across dozens of departments, you might find yourself dealing with far too many IT headaches and not enough on your core business functions.
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What Does Highway 99 Have to Offer Small Businesses?

If you have a dedicated IT department, it may be under-staffed and under-developed. If you don’t, all of that burden probably falls directly on your shoulders. You need a well-equipped, well-trained IT team who knows your industry and markets, and you probably need them to work off-site as well.

That’s where Highway 99 comes in. Our specialist teams have the technology, experience and talent they need to keep your systems online, secure and operating in the most competitive environments. We can help you spend more time growing your business, and relying on IT systems that ‘just work’.

Would you like to see how smoothly we can get the IT side of your operations running?

Let's chat.

Our services include:

  • End-to-end support for your workstations and networks
  • Email management, whether hosted on-site or remotely
  • Networking solutions that work in the office and across the ground
  • Robust cyber-security and data protection
  • Remote monitoring and response, night and day
  • Fully managed incremental backup systems
  • Proactive update, asset and license management
  • General IT consulting and virtual CIO services

Our team’s regular working hours are weekdays 7am to 6pm, and we are available to handle emergencies 24 hours a day, 7 days a week.

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Moved to the cloud? You need specialized IT support.

Cloud services are just as vulnerable to human error, data losses and attacks as on-site systems. In fact, you may be even more vulnerable if your cloud services are inconsistently updated or incorrectly configured relative to the needs of your industry.

Highway 99 can ensure that your cloud services are configured correctly, that access is restricted to the people you intend to use the system, that all important updates are conducted in a timely manner, and that all of your data is backed up regularly. This won’t make you immune to computer problems, but it will protect you against known threats.

Now let’s talk about you.

Every small business we’ve ever interacted with is unique. Each one uses technology differently, and each one needs different things to grow and thrive. That’s why we spend so much time getting to know your business and the way it operates during our first few discussions. Only once we really understand your business, your customers and your suppliers can we start talking about how to make it all work better.

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IT Tips for Small Businesses

If you haven’t yet, go digital!

You’ll see the biggest changes in overall efficiency by digitizing the most mundane tasks. Start with the really basic processes, and then seek to bring in new functions. Once you’ve efficiently linked your calendars, email accounts and billing processes, you’ll be in a position to take advantage of the real IT game-changers.

Keep Your Networks Mobile

These days, the majority of your customers will hear about you for the first time through their smartphone. In fact, some three-quarters of them will reach out to a local business only after vetting them on a mobile device.

Make sure your online presence actively embraces mobile users. Your customers will want to use SMS, Messenger, WhatsApp and other in-app messaging channels to communicate with you. We can help you make that happen, reliably and securely.

Backup Your Data

Regular, systematic backups are the first step in a good disaster recovery program. Sooner or later, your data will be at risk, from fire, flood or simple human error. A good backup system will make even a ruined server something you can overcome.

Follow the 3-2-1 rule for data backup:

  • Keep three copies of your most crucial data
  • Use at least two different backup media (tapes, CDs, etc.)
  • Keep at least one copy in a secure, off-site location
  • Audit and test your backups regularly. Nothing is worse than having to go to your backups and discovering that you’ve been recording junk data for the last six months.

Never Compromise Cybersecurity

Data security is everyone’s job:

  • Never give out passwords or personal information without a good reason, and never to someone who hasn’t proven their identity
  • Don’t leave your devices unattended or logged in – even just over lunch or a break
  • Update your devices and apps on a regular schedule – especially your malware protection
  • Adopt (and enforce) a robust password policy and use two-factor authentication (2FA), especially for remote access
  • Store sensitive data on as few applications and devices as possible
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Located in downtown Vancouver, Highway 99 Technology Solutions Inc. delivers right-sized IT solutions and support to professionals, non-profits and small and medium-sized businesses throughout Metro Vancouver.
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