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IT Solutions and Managed IT Services For Dentists and Oral Health Care Providers

Highway 99 excels at supporting professionals of all kinds with managed IT services – and that includes dental practices.

Dental and oral health practices present unique IT challenges. The demands for patient privacy and data protection are some of the most stringent in the world, as are the consequences of getting something wrong if something gets overlooked.

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What Does Highway 99 Offer Dental Practices and other Oral Health Professionals?

We can take on all of your practice’s IT responsibilities, both the routine work and larger procedures. Ultimately, we want to remove the stress, uncertainty and loss of earnings associated with IT downtime, and close off all the vulnerabilities of your systems without interfering with the way you actually use them. That isn’t a simple matter, but we have the knowledge and experience to guide us.
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Our services include:

  • End-to-end support for your workstations and networks
  • Email management, whether hosted on-site or remotely
  • Networking infrastructure solutions that suit your practice
  • Robust cyber-security and data protection
  • Remote monitoring and response, night and day
  • Fully managed incremental backup systems
  • Proactive update, asset and license management
  • General IT consulting and emergency response

Our team’s regular working hours are weekdays 7am to 6pm, and we are available to handle emergencies 24 hours a day, 7 days a week. Sound like just what you need? Let's chat.

Moved to the cloud? You need specialized IT support.

Cloud services are just as vulnerable to human error, data losses and attacks as on-site systems. In fact, you may be even more vulnerable if your cloud services are inconsistently updated or incorrectly configured relative to the needs of your industry.

Highway 99 can ensure that your cloud services are configured correctly, that access is restricted to the people you intend to use the system, that all important updates are conducted in a timely manner, and that all of your data is backed up regularly. This won’t make you immune to computer problems, but it will protect you against known threats.

Now let’s talk about you.

Book a consultation, or even a full technology needs assessment today. We’ll explore precisely what your practice needs and how we can supply it – at no cost or obligation.

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IT Tips for Dental and Oral Health Practices

If You Haven’t Yet, Shift to Digital Records

Practices of all kinds are discovering that printed records are now much more trouble than their digital equivalents – and that digitized records are less prone to being lost, damaged or mis-filed. They even take less time for your professionals to produce and for your staff to process.

Backup Your Data

Regular, systematic backups are the first step in a good disaster recovery program. Sooner or later, something will happen to your data. It might become corrupted, it could become inaccessible, it could be physically damaged, or it could even be tampered with. A good backup system will make even that disaster something you can overcome.

Follow the 3-2-1 rule for data backup:

  • Keep 3 copies of your most crucial data
  • Use at least 2 different backup media (tapes, CDs, etc.)
  • Keep at least 1 copy in a secure, off-site location

You must also audit or test your backups regularly. There is no worse feeling than going to your backups and discovering that you’ve been recording junk data for the last six months.

Never Skimp on Cybersecurity

Data security is everyone’s job:

  • Never give out passwords or personal information without a good reason, and never to someone who hasn’t proven their identity
  • Don’t leave your devices unattended or logged in – even just over lunch or a break
  • Update your devices and apps on a regular schedule – especially your malware protection
  • Adopt (and enforce) a robust password policy and use two-factor authentication (2FA), especially for remote access
  • Store sensitive data on as few applications and devices as possible 
  • Minimize the use of user accounts with administrator access – question vendors that insist a product must run as admin

Systems Running Slow? Consider This Inexpensive Upgrade

Replacing all of the aging workstations in your practice is a daunting prospect – and it might not actually be necessary. You can buy years of fast, reliable life for many old workstations by replacing their unreliable HDDs with new SSDs. You can boost performance substantially – especially when running the latest versions of your office software – by increasing workstation RAM to the 16GB* range.

* Of course, minimum specs and upgrade timing will vary based on your exact use case.

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Located in downtown Vancouver, Highway 99 Technology Solutions Inc. delivers right-sized IT solutions and support to professionals, non-profits and small and medium-sized businesses throughout Metro Vancouver.
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