IT Solutions and Managed IT Services For the Mining and Mineral Extraction Industry

Highway 99 provides managed IT services for many companies in different parts of the mining industry, and we’d love to do the same for you. We can shoulder the bulk of your IT burden, both in the office and up and down long supply chains. We work to make IT-based downtime a thing of the past, improving your ability to collaborate in the office and in the field, ensuring you have access to all of your data and applications at remote sites, and hardening your systems against both honest mistakes and deliberate attacks.

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What Does Highway 99 Offer Mining Industry Professionals?

Companies in mineral extraction have had to become very agile and to embrace the latest advances in information technology to stay profitable. All that innovation comes with its fair share of IT headaches, of course. Highway 99 can help by making sure your systems actually do what they are supposed to, allowing you to spend your time where it is needed most.

Our team’s regular working hours are weekdays 7am to 6pm, and we are available to handle emergencies 24 hours a day, 7 days a week.

Would you like to learn how we could remove the burden of IT from your organization and make sure things ‘just work?’

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Our services include:

End-to-end support for your workstations and networks
Email management, whether hosted on-site or remotely
Networking solutions that work in the office, in the field, and under the ground
Robust cyber-security and data protection
Remote monitoring and response, night and day
Fully managed incremental backup systems
Proactive update, asset and license management
General IT consulting and emergency response

Moved to the cloud? You need specialized IT support.

Cloud services are just as vulnerable to human error, data losses and attacks as on-site systems. In fact, you may be even more vulnerable if your cloud services are inconsistently updated or incorrectly configured relative to the needs of your industry.

Highway 99 can ensure that your cloud services are configured correctly, that access is restricted to the people you intend to use the system, that all important updates are conducted in a timely manner, and that all of your data is backed up regularly. This won’t make you immune to computer problems, but it will protect you against known threats.

Now let’s talk about you.

We want to learn what you need from an IT department, how you use technology and how your current solutions trip you up. Only then can we start talking about how to make it all work better.

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IT Tips for the Mining and Mineral Extraction Industry

If you haven’t yet, go digital!

The digitization journey for the mining industry has often been a rocky one – pun intended. A secure, accessible and process-oriented cloud solution could let you spend your time and effort driving profits, not babysitting computers and documents.

Look into IT Asset Management

Much like asset management for your heavy equipment, IT asset management allows you to optimize your IT investments and reduce business risk. Good asset management means fewer idle machines, long service life and lower operating costs. You achieve this via productive maintenance and upgrades, by knowing precisely where your assets are and who has them checked out, and by disposing of assets at their appropriate end-of-life. All of this improves your medium and long-term capital planning.

Never Compromise Cybersecurity

Data security is everyone’s job:

Never give out passwords or personal information without a good reason, and never to someone who hasn’t proven their identity
Don’t leave your devices unattended or logged in – even just over lunch or a break
Update your devices and apps on a regular schedule – especially your malware protection
Adopt (and enforce) a robust password policy and use two-factor authentication (2FA), especially for remote access
Store sensitive data on as few applications and devices as possible

Backup Your Data

Regular, systematic backups are the first step in a good disaster recovery program. Sooner or later, your data will be at risk, from fire, flood or simple human error. A good backup system will make even a ruined server something you can overcome.

Follow the 3-2-1 rule for data backup:

Keep three copies of your most crucial data
Use at least two different backup media (tapes, CDs, etc.)
Keep at least one copy in a secure, off-site location
Audit and test your backups regularly. Nothing is worse than having to go to your backups and discovering that you’ve been recording junk data for the last six months.

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