Back to Top
Home » Services » Managed IT Services

Managed IT Services

We act as your virtual IT department, fully monitoring and managing your IT infrastructure (servers, networks, workstations). Stop worrying about extended downtime or service interruptions: we keep small issues from growing into major problems. We are here every step of the way to ensure a secure, consistent and predictable technology experience: from solving day-to-day problems to planning for the long-term.

Fully Managed IT

No in-house IT team? We act as your virtual IT department, fully managing your IT infrastructure (servers, networks, workstations). With our remote monitoring system, we can keep small issues from growing into major problems. We are here every step of the way to ensure a secure, consistent and predictable technology experience: from solving day-to-day problems to planning for the long-term.

Co-Managed IT

Co-Managed IT services are a blended approach that allows you to supplement your IT team. We help you fill the gaps with email services, security and backup solutions, remote monitoring, system updates, help desk support, special project assistance, long-term planning and any other technology services you may need.

Break/Fix & Monitoring

With our basic remote monitoring system, we can alert you to potential issues as they arise. Our local help desk can access and repair most network and computer support issues remotely from our office. Need to focus more on your business? Consider our Co-Managed or Fully Managed IT services!

What are Managed IT Services?

Managed IT Services, simply put, are IT tasks handled by a third party—a managed IT services provider (often "Managed Services Provider" or "MSP"). The managed IT services model allows a firm to offload IT tasks to a managed IT services provider, freeing up the firm to focus on the work specific to their own business.

What are the Benefits
of Managed IT Services?

Running and maintaining a complex IT infrastructure can be complicated, time-consuming, and expensive. This is why more and more businesses are turning to outsourced IT management—as indicated by the rapidly growing IT services industry. A good provider will quickly eliminate all your technical pain points, turning your IT infrastructure into a well-oiled productivity machine.

Managed IT services are not just for large organizations—small businesses, both new and established, are well-served by a right-sized managed IT services provider such as Highway 99. Here are five ways in which outsourcing IT services can accelerate your digital transformation with business success in mind:

Lower IT costs

A large portion of IT spending goes towards systems upkeep. You have to pay a team of people to ensure that all systems run smoothly at all times. But IT labour is not cheap: employing a single IT professional will set you back well over $70,000 a year in salary alone — more once you add onboarding, benefits, and training expenses.

With a managed IT provider, you get a team of IT experts for less than what it would cost to build the team yourself. For small businesses under 30 employees, this can be less than the cost of a single IT professional. And the team hits the ground running.

Augment your staff with expert skills

Your in-house staff may lack the skills or expertise necessary for discovering, implementing, and utilizing modern digital business solutions. Hiring a managed IT provider enriches your team with expert skills to leverage sophisticated business tech without having to recruit new workers or upskill the existing staff. This accelerates IT adoption and eliminates errors in deploying and running new systems.

Reinforce your cybersecurity

Cybersecurity is a major concern for any business operating online or working with sensitive digital assets. According to the DBIR 2021, nearly 30,000 security incidents were reported in 2021, and 5,258 of those were confirmed data breaches. Even a single security incident can be severely devastating; the average financial damages alone can reach $4.24 million.

With an managed IT provider's expertise and resources, you can easily develop a robust, multi-layered security framework to fend off attacks, minimize risks, and counter threats. Crucially, the managed IT provider will also design your IT infrastructure and cybersecurity posture to meet various data security and privacy standards.

Accelerate digital transformation

The IT landscape is highly volatile. It changes rapidly as new tech, innovations, and trends emerge. As an IT-reliant business, you must stay ahead of the tech curve to maintain a competitive digital advantage. But it's not always easy keeping track of what's new or old in the tech world.

Managed IT providers are deeply embedded in the tech industry, and they understand the dynamic IT landscape exceptionally well. Taping into this knowledge can help you adopt new solutions as soon as they emerge.

Align your IT strategy with long-term business goals

Every IT investment or decision needs to align with your business goals. In addition to solving technical problems, IT processes are closely intertwined with business growth and success. Therefore it is critical to ensure that your IT infrastructure brings tangible long-term value to your organization and helps you achieve key business objectives and goals.

What Does Highway 99 Technology Solutions Offer?

Our monthly managed IT services offering is a fixed monthly fee that includes:

  • email service management (e.g. Microsoft 365, Google Workspace)
  • network equipment and server maintenance
  • backup monitoring including periodic manual backup verification
  • remote monitoring and management of servers and workstations
  • proactive system/firmware/software updates – remotely after hours whenever possible to minimize business disruption
  • helpdesk available from 7am to 6pm on weekdays and after hours for emergencies
    • monthly fee includes technical support re email, networking / network connectivity / remote access, operating system, office suite software and initial hardware diagnostics
  • asset and software license management
  • initial assessment and quarterly review of your infrastructure against current and future business needs, identify opportunities for continuous improvement

Get the IT Support Your Business Deserves

"*" indicates required fields

Data is collected and stored in accordance with our privacy policy.
This field is for validation purposes and should be left unchanged.

What about Cloud Services?

Fully cloud based? You still need an IT expert by your side!

Cloud services are software-as-a-service (SaaS) offerings managed by vendors and delivered to customers on demand. While the vendor manages the application and stores data on its platform, they are not responsible for configuring the service to your own unique workloads. Cloud services are not immune to misconfiguration, cyberattacks or data loss due to human error. A managed IT services provider ensures your cloud services are configured correctly, your accounts are secure and your data is safely backed up.

Highway 99 is Just Right for You!

Look no further than Highway 99. Your digital assets and IT infrastructure are in more than capable hands with Highway 99 as your managed IT service provider. Our proactive approach keeps your IT systems running predictably.

Get Started Today!

Modern IT solutions across industries

  • Mining & Construction
  • Finance & Accounting
  • Real Estate
  • Legal
  • Architecture & Engineering
  • Tourism & Hospitality
  • Small & Medium Business
  • Manufacturing, Trade & Transportation
  • Non-Profits

Enough about us.
Let’s talk about you.

Every business is unique. Book a free, no-obligation initial consultation today.

Book Now
Highway 99 Technology Solutions Inc. logo
Located in downtown Vancouver, Highway 99 Technology Solutions Inc. delivers right-sized IT solutions and support to professionals, non-profits and small and medium-sized businesses throughout Metro Vancouver.
Book a Consultation
gvbot member logo 2023 24 whiteNVC VerRGB logo whiteProud Member 2024 sBBOTlogo V02 White