Managed Voice (VoIP)

What Is Managed Voice?

Voice over Internet Protocol (VoIP) refers to a phone system that transmits over the internet rather than regular landlines or cellular networks. Compared to traditional phones, VoIP is way cheaper, convenient, and practical for business communications—in fact, it’s in a league of its own. VoIP is a hosted phone system, meaning that the back end runs on the cloud. Highway 99 provides a fully managed cloud-hosted VoIP phone system. “Fully managed voice” means we take care of everything for you, from setting up and integrating the phone system to continued support. In just a single package, you get a unified, hassle-free VoIP system built just for you.

What Does Highway 99 Offer?

We provide a fully managed cloud-hosted VoIP phone system that includes:

• Voicemail-to-email including voicemail transcription
• Fax including email-to-fax and fax-to-email
• Ring groups
• Call queues
• Automatic call distribution
• Interactive voice response (IVR)
• Call flows (e.g. day/night mode)
• Call parking
• Conference bridges
• Find me/follow me
• Microsoft Teams integration

Explore the Possibilities of Managed Voice

Highway 99 offers feature-rich VoIP systems that meet modern business telephony needs and challenges. We’ve designed every VoIP feature to unlock new communications and business possibilities.

Voicemail-to-Email

Stay on top of your voicemails with the voicemail-to-email feature. It sends voicemails straight to your inbox, so you never miss an important message. For those who prefer to read, the email also comes with an accurate, word-for-word transcript of the voicemail.

Fax

Yes, some industries still rely on fax to send important documents. Our system includes a virtual fax system that supports email-to-fax and fax-to-email. Still want to use your existing fax machine? Not a problem - you can continue to use your legacy fax equipment over our VoIP service - we make it work!

Ring Groups

Minimize call wait times and redirects with ring groups. This feature lets you route incoming calls to organized call groups such as departments or teams. You can set it up to ring all members in a group until someone answers or one member at a time.

Call Queues

Too many callers? Not a problem. Manage large volume calls efficiently with virtual queues. With advanced features like interactive voice response and automated callbacks, our call queues have your callers’ experience and call priorities in mind.

Automatic Call Distribution (ACD)

ACD enables easy distribution of calls among recipients or answering agents. It also ensures that all incoming calls go to the right people based on predefined criteria. You don’t want just anybody handling any incoming call. ACD carefully and accurately matches callers and recipients.

Day/Night Mode

Configure automatic call routing and queueing depending on the time of day. Day/night mode lets you handle calls appropriately during normal business hours, after hours, or closed times. Use this feature to simplify call distribution among multiple crew shifts too.

Call Parking

Place an active call on hold and continue the conversation from any other phone. This incredibly convenient feature boosts customer experience, caller privacy, and productivity while minimizing call wait times and agent overload.

Conference Bridges

Allow multiple callers to join a single conference call. It’s a great feature when holding virtual meetings, collaborating on shared tasks, or training/onboarding new employees. A conference bridge is the easiest way to bring remote participants together in real time.

Find Me/Follow Me

Receive calls wherever you are and on any phone. Configure the find me/follow me feature using simultaneous ringing, sequential ringing, automatic forwarding, or schedule-based routing to ensure you never miss a business call.

Microsoft Teams Integration

Merge the collaboration capabilities of Microsoft Teams with VoIP telephony. Enjoy the best of both worlds with a unified communications hub designed to enhance collaboration, flexibility, mobility, and productivity.

What Are the Benefits of Managed Voice?

• Stress-free VoIP experience: Our team handles everything for you, from VoIP configurations to implementation. With Highway 99, you don’t have to worry about any of that technical stuff.
• Seamless hardware and software integration: We ensure that the new VoIP hardware and software fit neatly into your workplace and IT infrastructure. This includes integrating the VoIP system with third-party solutions such as Microsoft Teams.
• 24/7 helpdesk support: As a managed IT provider, we know a thing or two about helpdesk support. We’re only a call, message, or email away if you have any questions or concerns.
• User training: Never used a VoIP system before? Don’t worry. We offer comprehensive user training centred around handling VoIP calls, changing call management settings, and utilizing the various call features. User training ensures you get the most out of VoIP telephony.
• Unlimited flexibility: Highway 99 gives you complete control of your VoIP system. You can easily and quickly adapt your phone’s capabilities, capacity, and features to changes in the business. It’s a phone solution that scales with your enterprise.
• Enhanced features: Our managed voice solution provides modern businesses with all the telephony tools and services they need and then some. Moreover, we constantly update our services to provide even more communications capabilities.
• Cost efficiency: Managed voice cuts your telephone costs. You only pay a small subscription fee for a professionally designed, managed, and supported VoIP phone system. Plus, it’s cheaper to place outgoing calls on VoIP, especially across borders.

What about On-Premise Phone Systems?

We also support on-premise traditional and IP-based phone systems including Nortel (Norstar, Meridian, BCM), Avaya and Allworx. Whether you decide to stay with analog, make the switch to VoIP or move to a hosted PBX, Highway 99 is there for you along the way.