Extend your business with a complete, virtual IT department. We provide peace of mind and guard against disruption with managed, proactive IT services. Ensure your systems are up-to-date, running smoothly and free of viruses. We catch the small issues before they grow into major problems and identify opportunities for continuous improvement.
No in-house IT team? We act as your virtual IT department, fully managing your IT infrastructure (servers, networks, workstations). With our remote monitoring system, we can keep small issues from growing into major problems. We are here every step of the way to ensure a secure, consistent and predictable technology experience: from solving day-to-day problems to planning for the long-term.
Co-Managed IT services are a blended approach that allows you to supplement your IT team. We help you fill the gaps with email services, security and backup solutions, remote monitoring, system updates, help desk support, special project assistance, long-term planning and any other technology services you may need.
With our basic remote monitoring system, we can alert you to potential issues as they arise. Our local help desk can access and repair most network and computer support issues remotely from our office. Need to focus more on your business? Consider our Co-Managed or Fully Managed IT services!
Our approach is simple: we focus on your business and the people that make it happen. We listen to your needs and custom-tailor a solution to ensure a perfectly-sized technology investment that matches and supports your business goals. Based on your needs, this includes:
Managed IT Services, simply put, are IT tasks handled by a third party - a managed IT services provider (often "Managed Services Provider" or "MSP"). The managed IT services model allows a firm to offload IT tasks to a managed IT services provider, freeing up the firm to focus on the work specific to their own business.
Running and maintaining a complex IT infrastructure can be complicated, time-consuming, and expensive. This is why more and more businesses are turning to outsourced IT management—as indicated by the rapidly growing IT services industry. A good provider will quickly eliminate all your technical pain points, turning your IT infrastructure into a well-oiled productivity machine.
Managed IT services are not just for large organizations—small businesses, both new and established, are well-served by a right-sized managed IT services provider such as Highway 99. Here are five ways in which outsourcing IT services can accelerate your digital transformation with business success in mind:
A large portion of IT spending goes towards systems upkeep. You have to pay a team of people to ensure that all systems run smoothly at all times. But IT labour is not cheap: employing a single IT professional will set you back well over $70,000 a year in salary alone — more once you add onboarding, benefits, and training expenses.
With a managed IT provider, you get a team of IT experts for less than what it would cost to build the team yourself. For small businesses under 30 employees, this can be less than the cost of a single IT professional. And the team hits the ground running.
Your in-house staff may lack the skills or expertise necessary for discovering, implementing, and utilizing modern digital business solutions. Hiring a managed IT provider enriches your team with expert skills to leverage sophisticated business tech without having to recruit new workers or upskill the existing staff. This accelerates IT adoption and eliminates errors in deploying and running new systems.
Cybersecurity is a major concern for any business operating online or working with sensitive digital assets. According to the DBIR 2021, nearly 30,000 security incidents were reported in 2021, and 5,258 of those were confirmed data breaches. Even a single security incident can be severely devastating; the average financial damages alone can reach $4.24 million.
With an managed IT provider's expertise and resources, you can easily develop a robust, multi-layered security framework to fend off attacks, minimize risks, and counter threats. Crucially, the managed IT provider will also design your IT infrastructure and cybersecurity posture to meet various data security and privacy standards.
The IT landscape is highly volatile. It changes rapidly as new tech, innovations, and trends emerge. As an IT-reliant business, you must stay ahead of the tech curve to maintain a competitive digital advantage. But it's not always easy keeping track of what's new or old in the tech world.
Managed IT providers are deeply embedded in the tech industry, and they understand the dynamic IT landscape exceptionally well. Taping into this knowledge can help you adopt new solutions as soon as they emerge.
Every IT investment or decision needs to align with your business goals. In addition to solving technical problems, IT processes are closely intertwined with business growth and success. Therefore it is critical to ensure that your IT infrastructure brings tangible long-term value to your organization and helps you achieve key business objectives and goals.
Fully cloud based? You still need an IT expert by your side!
Cloud services are software-as-a-service (SaaS) offerings managed by vendors and delivered to customers on demand. While the vendor manages the application and stores data on its platform, they are not responsible for configuring the service to your own unique workloads. Cloud services are not immune to misconfiguration, cyberattacks or data loss due to human error. A managed IT services provider ensures your cloud services are configured correctly, your accounts are secure and your data is safely backed up.
Look no further than Highway 99. Your digital assets are in more than capable hands with Highway 99 by your side. We offer fully managed, co-managed, break-fix, and proactive IT support as well as data backup services and support for special projects.
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Standard support is available 7am to 6pm (Vancouver local time), Monday to Friday.
Emergency support is available for existing clients by phone outside of these hours, subject to the terms of your master services agreement.